Grievance Redressal
Effective Date: March 4, 2026
This page outlines the formal grievance redressal mechanism of Gyanbatua.ai, operated by Matrix Secure India Pvt. Ltd. (a Mobiloitte Group company).
Matrix Secure India Pvt. Ltd.
D-115, Okhla Phase-1
New Delhi-110020
India
Primary Contact Email: [email protected]
How to Submit a Grievance
If your concern has not been resolved through standard support channels, you may submit a formal grievance by emailing:
Subject: "Grievance – Gyanbatua.ai"
Please include:
- Registered email/phone
- Clear grievance description
- Dates and times
- Supporting screenshots or evidence
- Prior support ticket reference (if any)
- Desired resolution
Acknowledgement & Resolution Timeline
We aim to acknowledge grievance submissions within a reasonable timeframe. Resolution timelines may vary depending on the complexity of the matter, verification requirements, and applicable legal obligations.
Escalation and Legal Notice
For formal legal notices related to grievances, please email:
Subject: "Legal Notice – Gyanbatua.ai"
You may also send written correspondence to:
Matrix Secure India Pvt. Ltd.
D-115, Okhla Phase-1
New Delhi-110020
India